NHTSA Complaint #11414624 — 2020 CADILLAC XT5

POWER STEERING ASSIST HAS FAILED ON 2 OCCASIONS. THE FIRST IN LATE JAN. 2021, WITH APPROX 2000 MILES ON THE ODOMETER, AND THE SECOND ON 30 APRIL 2021. ON THE FIRST OCCASION, THERE WAS NO POWER STEERING ASSIST AT START-UP AFTER STOPPING FOR FUEL. THE SECOND WAS WHILE DRIVING AT APPROX. 40 MPH. THE OPERATOR WAS ABLE TO PULL OVER, OUT OF TRAFFIC SAFELY. ON BOTH OCCASIONS, THE VEHICLE EXPERIENCE WAS VERY HEAVY MANUAL STEERING; AND THE SHORT-TERM REMEDY WAS TO POWER OFF THE VEHICLE AND RESTART AFTER 5 OR SO MINUTES TO CONTINUE TRAVELING WITHOUT ISSUE. ON THE FIRST OCCASION, DEALER SERVICE FOUND NO ERROR CODES. TECHNICIAN SCANNED PROGRAMMING FOR 'PSCM' WITH 'SPS' AND FOUND AN UPDATE TO ADDRESS THE REPORTED ISSUE. TECHNICIAN REPROGRAMMED THE POWER STEERING MODULE W 'SPS'. THE VEHICLE WILL BE SERVICED ON 3 MAY 2021 FOR THE SECOND EPISODE.