NHTSA Complaint #11414372 — 2015 KIA SORENTO

WHILE DRIVING MY CAR DOWN THE FREEWAY GOING 77MPH MY CAR FAILED TO SHIFT WHILE GOING UP A HILL AND STARTED MAKING A KNOCKING NOISE WHILE IN CRUISE CONTROL. THEN OUT OF CRUISE CONTROL THE CAR MADE A LOUD BAG AND POP AND SMOKED. WE PULLED OVER AND THE CAR MOTOR HAD THEN BEEN SEIZED AND WOULD NOT START. KIA MOTOR IS DECLINING TO REPLACE MY MOTOR BASED ON THE PRODUCT IMPROVEMENT CAMPAIGN OF 18V907000 BECAUSE THEY STATE THAT I FAILED TO HAVE THE CAR INSPECTED WITH THIS CAMPAIGN. KIA MOTORS TOLD ME THAT THEY SENT THE PRODUCT IMPROVEMENT CAMPAIGN NOTICE TO THE PREVIOUS OWNER IN 2018 BUT THAT IT WAS STILL MY FAULT THAT THE INSPECTION WAS NOT DONE AND THE KNOCK SENSOR WASN'T ADDED. I LET THEM KNOW I KNEW NOTHING ABOUT THIS BECAUSE I NEVER RECEIVED THE LETTER BECAUSE IT WAS NOT SENT TO ME AND I WAS NOT NOTIFIED AND THE CONSUMER AFFAIRS SUPERVISOR SAID IT WAS STILL MY FAULT FOR NOT CALLING KIA WHEN I PURCHASED THE CAR IN 2015 TO LET THEM KNOW I AM THE NEW OWNER AND TO GIVE THEM MY INFORMATION.