NHTSA Complaint #11414366 — 2015 RAM 1500

A COUPLE OF MONTHS AFTER GETTING THIS USED VEHICLE, THE ENGINE LIGHT CAME ON WITH A MESSAGE SAYING TO CHECK THE FUEL CAP. JUST TO MAKE SURE THAT NOTHING ELSE WAS WRONG, WE GOT A DIAGNOSIS FROM O'RILEYS & AUTO ZONE; THE O2 SENSORS NEEDED TO BE REPLACED. SO WE DECIDED TO SWITCH OUT THE O2 SENSORS AND THE FUEL CAP. THEN AFTER A WEEK, THE ENGINE LIGHT CAME BACK ON AGAIN. SO WE GOT ANOTHER DIAGNOSIS TO FIGURE OUT THE PROBLEM, IT DETECTED AN EVAPORATIVE EMISSION SYSTEM LEAK (VERY SMALL LEAK). THEN THE FOLLOWING WEEKEND, WE TOOK THE VEHICLE BACK TO THE DEALERSHIP TO SEE IF THEY CAN FIX THE PROBLEM. THERE WAS NO MECHANIC ON DUTY AS THEIR AUTO DEPARTMENT WAS CLOSED. INSTEAD, WE TALKED TO THE DEALER WHO SOLD US THE VEHICLE AND HE STATED, 'YOU CAN DELETE THE MESSAGE.' HE WAS NO HELP AT ALL AND DIDN'T BOTHER TO HELP FIX THE PROBLEM WITH THIS VEHICLE. IN ADDITION, HE SAID THAT HE KNOWS A LITTLE ABOUT WORKING ON CARS, HOW TO USE THE HANDHELD DETECTOR MACHINE, AND DELETING THE CODE WOULD MAKE IT BETTER? WE WANTED THIS VEHICLE TO WORK PROPERLY NOT BY 'DELETING' (THE MESSAGE), BUT TO FIGURE OUT WHAT IS WRONG AND HOW TO GET IT FIXED. THERE IS A WAITLIST FOR AN AUTO SHOP NEARBY, DUE TO THIS PANDEMIC WE HAVE TO WAIT TO RECEIVE A CALLBACK FOR AN APPOINTMENT, AND NOW I RECEIVED A NOTIFICATION FROM CREDIT KARMA STATING TO CHECK ON THE RECALL FOR THIS USED TRUCK I OWN. CURRENTLY, THE CHECK FUEL CAP WILL NOT TURN OFF AND THE ENGINE LIGHT IS STILL ON.