NHTSA Complaint #11414291 — 2019 KIA OPTIMA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11414291
Vehicle	2019 KIA OPTIMA
Component	ELECTRICAL SYSTEM
Date of Incident	March 15, 2020
Date Filed	April 28, 2021
Mileage	25 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

THE CARS USB PORT ALWAYS DISCONNECTS FROM THE CELL PHONE CORD. IT CUTS OFF MY SIRISXM AND MAPS. I HAVE TO RE-PLUG IN THE CELL CORD TO HAVE THE THINGS COME BACK ON. THIS HAPPENS WHILE THE CAR IS MOVING BOTH ON CITY AND HIGHWAY. WHEN I WAS AT A KIA DEALERSHIP THERE WAS SOMEONE ELSE THAT HAD THE SAME PROBLEM. THE CELL PHONE STORE SAID THEY RECEIVE COMPLAINTS ABOUT FROM THEIR OTHER CUSTOMERS. NOT SURE WHEN IT STARTED. IT SEEMS LIKE SINCE I BOUGHT IT. THERE ARE OVER 120,000 MILES ON MY CAR. OVER THE SMALLEST BUMP THIS CAN HAPPEN. IF I PUT MY CELL ON MY CAR WINDOW HOLDER IT HAPPENS LESS FREQUENTLY. I HAVE BOUGHT NEW CORDS AND A NEW CELL AND IT STILL HAPPENS.

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