NHTSA Complaint #11414084 — 2008 HYUNDAI VERACRUZ

TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT STATED WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START-UP. THERE WAS NO WARNING LIGHT ILLUMINATED. AAA WAS CALLED TO JUMP START THE VEHICLE. THE CONTACT STATED THAT THE BATTERY WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE CONTACT STATED THAT SHE HAD EXPERIENCED THE FAILURE ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ALTERNATOR AND THE ENGINE WERE COVERED IN OIL AND GREASE. THE CONTACT WAS INFORMED THAT THE ENGINE AND ALTERNATOR NEEDED TO BE REPLACED. FIRST HYUNDAI (270 E WASHINGTON ST, NORTH ATTLEBOROUGH, MA 02760, (508) 699-4700) WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED GRIECO HYUNDAI SERVICE DEPARTMENT (1890 HARTFORD AVE, JOHNSTON, RI 02919, (833) 858-4887) AND IMPERIAL HYUNDAI (154 E MAIN ST, MILFORD, MA 01757, (508) 488-2382) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 198,736. PARTS DISTRIBUTION DISCONNECT.