NHTSA Complaint #11414031 — 2020 SUBARU ASCENT

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11414031
Vehicle	2020 SUBARU ASCENT
Component	ELECTRICAL SYSTEM
Date of Incident	April 26, 2021
Date Filed	April 26, 2021
Mileage	18,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

THE VEHICLE STARTED BEEPING WHILE IT WAS OFF AND SITTING IN THE CARPORT. UPON FURTHER INSPECTION, THE BEEPING WAS COMING FROM THE REAR LIFT GATE. WE TRIED TO UNLOCK THE CAR WITH THE FOB, BUT IT WOULD NOT UNLOCK LEADING US TO ASSUME THE BATTERY WAS DEAD. WE USED THE KEY HIDDEN INSIDE THE FOB AND OPENED THE CAR DOOR AND ATTEMPTED TO START THE CAR, BUT IT DID NOT WORK. WE WERE ABLE TO JUMP THE CAR OFF AND THE BEEPING STOPPED. WE TOOK THE CAR TO THE SUBARU DEALERSHIP WHERE THEY INSPECTED THE BATTERY AND REPLACED IT WITH A NEW ONE BECAUSE THE CURRENT ONE WAS "BAD". OF NOTE, THE BATTERY HAD JUST BEEN REPLACED 2 MONTHS PRIOR DURING A ROUTINE INSPECTION THAT REVEALED ANOTHER "BAD" BATTERY. I HAVE OWNED THE CAR SINCE OCT 2019 AND THIS IS THE THIRD BATTERY THAT I HAVE HAD IN THE CAR.

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