NHTSA Complaint #11413728 — 2017 CHEVROLET BOLT EV
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11413728 |
| Vehicle | 2017 CHEVROLET BOLT EV |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 8,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
SINCE I ONLY HAVE SO MANY WORDS I'LL BE BRIEF. LAST YEAR, BEFORE GM, WOULD EVEN ADMIT THERE WAS A PROBLEM, MY CAR THAT I PURCHASED WITH 7647 MILES WAS BACK IN THE SHOP WITH THEM FOR ALMOST A MONTH (BACK AND FORTH) BEFORE IT REACHED 8.K MILES. THE DEALERSHIP WOULD ONLY TELL ME THAT IT HAD "ELECTRICAL PROBLEMS" AND THEY DIDN'T KNOW WHAT IT WAS. I PLACED TWO BUYBACK CASES WITH GM AND BOTH WERE DENIED. AS FOR THEM NOW RECALLING THE CARS, THEY ALWAYS KNEW OF THIS ISSUE BEFORE I PURCHASED MY CAR, I RENTED MULTIPLE BOLTS FROM GM CAR-SHARING SERVICE, MAVEN. AT LEAST THREE OF THE CARS I RENTED HAD A TERRIBLE SMELL EMITTING FROM THE BATTERY. MH RIDESHARE PASSENGERS AND I WOULD DISCUSS IT. AND THEIR TEMP FIX TELLS ME THEY ALREADY KNEW BECAUSE NONE OF THE MAVEN BOLTS WERE ALLOWED TO CHARGE TO 100 PERCENT. ALTHOUGH THE CHARGER SAID WAS FULLY CHARGED, IT WASN'T UNTIL I BOUGHT MY OWN BOLT AND STARTED CHARGING DID I REALIZE THOSE CARS WERE NEVER CHARGING FULLY. I ALWAYS WONDERED WHY THAT WAS THE CASE, BUT NOW WE KNOW. AND THE CARS WERE IN MOTION WHEN WE HAD THE BATTERY "BURPS" I STARTED CALLING IT. I DON'T HAVE ANY MORE SPECIFICS, BUT CHECK ON THE MAVEN CARS, AND WE CAN ASK MY RIDESHARE PASSENGERS. I'M SURE THEY'LL REMEMBER THE CONVERSATIONS ABOUT THE SMELL BECAUSE IT SMELLED AS IF SOMEONE BROKE WIND UNTIL I REALIZED WHAT IT WAS, THEN IT BECAME MORE OF A SULFUR SMELL TO ME. AND THAT WAS ONLY AFTER ONE OF MY PASSENGERS TOLD ME THAT THE SMELL WAS THE BATTERY. MY CAR NEVER HAD THE SULFUR SMELL, SUB THAT MANY ELECTRICAL PROBLEMS THAT THE DEALER COULD INITIALLY FIX. THEY HAVE IT RUNNING NOW, BUT AGAIN. THEY KNOW ABOUT THIS WELL BEFORE THE COMPLAINTS. FEEL FREE TO LOOK AT MY CAR. THE OCCURRENCE DATE I LISTED IS NOT EXACT. THAT'S JUST ABOUT THETIME I STARTED RENTING BOLTS FROM MAVEN.
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