NHTSA Complaint #11413695 — 2011 SUBARU OUTBACK

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11413695
Vehicle 2011 SUBARU OUTBACK
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 145,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

THIS IS A RECURRING PROBLEM WITH MY VEHICLE. I WAS DRIVING ON THE HIGHWAY, WHEN SUDDENLY MY DASHBOARD LIGHTS UP. I'M GOING 70 MPH, AND MY EMERGENCY BRAKE LIGHT IS FLASHING FOR NO REASON. IT'S WAS NOT ON WHEN I STARTED THE CAR, JUST SUDDENLY STARTED FLASHING 5 MINUTES INTO MY TRIP. THE CHECK ENGINE LIGHT ALSO CAME ON. I PULLED OVER AS SOON AS I COULD AND TRIED RESET MY E BRAKE. IT WOULD NOT TURN OFF NO MATTER WHAT I DID. ONCE IN PARK ON THE SIDE OF THE ROAD, MY CAR WOULD NOT MOVE. THAT'S WHEN I HAD TO CALL FOR ROADSIDE ASSISTANCE TO TOW MY CAR HOME. MY MECHANIC USED A SCANNER TOOL TO DIAGNOSE THE PROBLEM, AND THEY DESCRIBED THAT IT WAS AN ELECTRICAL ISSUE. THIS HAS HAPPENED PREVIOUSLY, ABOUT A YEAR BEFOREHAND. I WAS ALMOST HOME FROM WORK WHEN MY BRAKE LIGHT CAME ON AT 50 MPH. TURNS OUT THE E BRAKE HAD ENGAGED WITHOUT IT BEING TOUCHED, AND THE LIGHT DIDN'T COME ON UNTIL SO MUCH DAMAGE HAD BEEN DONE. MY BREAKS HAD COMPLETELY BLOWN OUT AND HAD TO BE REPLACED. NOT ONLY WAS THIS A VERY UNEXPECTED AND EXPENSIVE FIX, BUT ALSO PUT ME AND OTHERS IN AN EXTREMELY DANGEROUS SITUATION. IF MY BEAKS SUDDENLY LOCK ON ME OR GO OUT IN THE MIDDLE OF TRAFFIC AGAIN, SOMEBODY COULD GET SERIOUSLY INJURED OR EVEN KILLED. PLEASE, I REALLY DON'T WANT TO GO THROUGH THIS AGAIN. I NEED MY CAR TO WORK.

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