NHTSA Complaint #11413592 — 2020 FORD TRANSIT

TL* THE CONTACT OWNS A 2020 FORD TRANSIT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V575000 (VISIBILITY). THE VEHICLE WAS TAKEN TO WAYNE AKERS FORD (2000 10TH AVE N, LAKE WORTH, FL 33461) FOR THE RECALL, HOWEVER THE DEALER DID NOT PERFORM THE REPAIR SINCE PARTS WERE ON BACKORDER. AFTER GETTING THE VEHICLE BACK FROM THE DEALER, THE CONTACT STATED THAT WHILE REVERSING, THE REAR VIEW CAMERA DISPLAYED A DISTORTED IMAGE, WHICH RESULTED IN HER REVERSING INTO AN ELECTRICAL POLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. PARTS DISTRIBUTION DISCONNECT.