NHTSA Complaint #11413210 — 2017 CHRYSLER PACIFICA

THIS VEHICLE IS A HANDICAP CONVERSION VAN MODIFIED BY REVABILITY / VMI IN THE MODIFICATION - REVABILITY HAS REPLACED THE FACTORY FUEL TANK WITH ONE OF THEIR OWN DESIGN AND CONSTRUCTION. IN DOING SO - THEY USE THE CHRYSLER FACTORY COMPONENTS SUCH AS THE FUEL PUMP, FUEL GAUGE SENDER UNIT, EMISSIONS CONNECTIONS, ETC. HOWEVER - THE FUEL GAUGE HAS NEVER WORKED PROPERLY SINCE I PURCHASED THE VAN AND IT GIVES MISLEADING INFORMATION ABOUT THE FUEL LEVEL. IT REGISTERS ONLY 3/4 FULL ON THE DASH WHEN IN FACT THE TANK IS FULL. IF YOU TRY TO ADD ANY MORE FUEL (AS I FOUND OUT WHEN I FIRST PURCHASED THE VAN) - IT AFFECTS THE EMISSIONS CONTROLS SEVERELY AND MAKES THE VAN UN-DRIVABLE; IN FACT THE ENGINE WILL STALL UNEXPECTEDLY IN TRAFFIC WHICH IS A SEVERE HAZARD. FURTHER - THE LOW TANK LEVEL IS UNPREDICTABLE SO YOU ARE NEVER SURE WHEN TO REFILL, IF THE FUEL GETS TOO LOW THEN THE ENGINE CAN ALSO STOP IN TRAFFIC. THE COMPANY IS WELL AWARE OF THIS PROBLEM BUT CANNOT FIX IT. I HAVE HAD IT TO THE ORIGINAL SELLING DEALERSHIP (JAY HATFIELD MOBILITY IN LEE'S SUMMIT MISSOURI) SEVERAL TIMES AS REVABILITY SAID THE REPAIRS WERE COVERED UNDER THEIR MANUFACTURES WARRANTY. THE DEALERSHIP HAS BEEN UNABLE TO FIX THE PROBLEM AND HAS SINCE NOT RENEWED THEIR CONTRACT WITH REVABILITY. SO THE PROBLEM STILL EXISTS AND THE POWERTRAIN 'CHECK ENGINE' LIGHT COMES ON PERIODICALLY - WHICH JAY HATFIELD MOBILITY SAID THEY HAD NOTHING TO DO WITH AND WOULD NOT DO ANY FURTHER REPAIRS. MY WIFE IS HANDICAPPED AND IN DAILY REHAB TREATMENT - SO I NEED THIS VAN EVERY DAY AND NEED IT FIXED PROPERLY - HOWEVER THE VAN CONVERSION MANUFACTURER HAS NO INSTRUCTIONS OR INFORMATION THAT THEY CAN SUPPLY FOR A CORRECT REPAIR. I BELIEVE THAT REVABILITY / VMI SHOULD BE RESPONSIBLE FOR FIXING THIS PROBLEM PROPERLY OR REPLACING THIS VAN AS IT IS / CAN BE A SAFETY HAZARD TO OPERATE WITHOUT A PROPERLY FUNCTIONING FUEL GAUGE.