NHTSA Complaint #11412810 — 2013 FORD ESCAPE

OUR 2013 FORD ESCAPE HAS A VIN THAT IS NOT COVERED UNDER RECALL #18S20, WHICH INDICATES THAT THE BUSHING THAT ATTACHES THE TRANSMISSION SHIFTER CABLE TO THE TRANSMISSION MAY DEGRADE OVER TIME AND CAUSE THE BUSHING TO DETACH FROM THE TRANSMISSION. THE CONDITION COULD ALLOW THE DRIVER TO MOVE THE SHIFT LEVER TO PARK AND REMOVE THE IGNITION KEY, WHILE THE TRANSMISSION MAY NOT BE IN PARK, WITH NO WARNING MESSAGE OR AUDIBLE CHIME. OVER THE WEEKEND, OUR CAR EXPERIENCED THE ISSUE COVERED IN THIS RECALL. THE FORD DEALERSHIP WILL NOT HONOR THE RECALL REPAIR BECAUSE OF THE VIN, EVEN THOUGH THE ISSUE HAS BEEN RECALLED IN THE SAME MAKE AND MODEL OF CAR WITH A DIFFERENT VIN. THE ISSUE OCCURRED AFTER I PARKED THE CAR. AFTER BEING PUT IN PARK, THE CAR STARTED TO ROLL. THE DASH DISPLAY INDICATED THAT THE CAR WAS IN DRIVE, BUT THE GEAR SHIFTER WAS IN PARK AND COULD NOT BE MOVED. I HAD TO ENGAGE THE EMERGENCY BRAKE TO KEEP THE CAR IN PLACE.