NHTSA Complaint #11408639 — 2010 FORD F-150

MY PASSENGER SIDE REAR DOOR IS STUCK CLOSED. I HAVE TRIED TO OPEN IT FROM INSIDE AND OUTSIDE AND MADE SURE IT WAS NOT LOCKED. I HAVE REMOVED THE DOOR PANEL INSIDE AS MUCH AS I COULD TO TRY AND PULL THE CABLE FOR THE LATCH. EVEN PULLING THE CABLE TO THE LOCK ACTUATOR DOES NOT DISENGAGE THE DOOR LATCH. WHEN I DID THIS I NOTICED THAT THE DOOR HANDLE SPRING HAD BROKEN THROUGH THE PLASTIC THAT HOLDS IT IN PLACE. I TRIED TO RESEARCH THIS PROBLEM ONLINE AND I NOTICED THERE WAS A RECALL FOR THIS EXACT ISSUE. WHEN I CONTACTED FORD CUSTOMER SERVICE THEY TOLD ME THAT MY VEHICLE WAS NOT INCLUDED IN THE RECALL AND THAT IT WAS VIN SPECIFIC. I DON'T UNDERSTAND HOW THERE CAN BE A SAFETY ISSUE WARRANTING A RECALL, MY VEHICLE HAS THE SAME PROBLEMS AS THOSE INCLUDED IN THE RECALL YET MINE IS NOT COVERED. I ASKED WHY THAT WOULD BE AND THE CSR ONLY ANSWERED WITH HIS SCRIPTED RESPONSE OF 'THIS IS A VIN SPECIFIC RECALL'. DESPITE THIS, I ORDERED A NEW DOOR HANDLE AND WAITED FOR IT TO ARRIVE HOPEFULLY THINKING THAT IT WOULD SOLVE THE PROBLEM, HOWEVER ONCE THE NEW HANDLE WAS INSTALLED, THE DOOR STILL WILL NOT OPEN.