NHTSA Complaint #11408607 — 2015 FORD EXPLORER

FORD EXPLORER 2015 4WD (79,000 KM), CURRENTLY NOT COVERED BY WARRANTY OR RECALL. ON MARCH 2020 WHILE THE VEHICLE WAS UNDER WARRANTEE WITH 70,000 KM, I'VE EXPLAINED TO FORD DEALER THAT THERE IS STEERING PROBLEM APPEARED SUDDENLY WHEN DRIVING, THEY MADE COMPUTER AND TECHNICAL CHECK BUT NO CODE ARISE, THEREFORE, THEY INFORMED ME THAT NOTHING FOUND AND IT MAY NOT REPEATED AGAIN. ON JANUARY 2021 (THE VEHICLE BECAME OUT OF WARRANTY) - 76,440 KM, THE SAME PROBLEM APPEARED WITH WARNING LIGHTS SHOWN SUDDENLY (TERRAIN MANAGEMENT SYSTEM FAULT, SSERVICE ADVANCE TRAC, POWER STEERING ASSIST FAULT) 'THIS HAPPENED APPARENTLY AND SUDDENLY WHILE DRIVING ON HIGHWAY AS THE STEERING SUDDENLY STOP WORKING AND MOVING AND I COULDN'T CONTROL THE CAR AND WAS ABOUT TO HAVE A HORRIBLE ACCIDENT. I'VE HARDLY STOPPED THE CAR ASIDE SWITCH-OFF AND RESTART IT THE PROBLEM DISAPPEARED AND SEND IT TO THE DEALER WHO IN TURN CHECKED AGAIN AND INFORMED THAT NO FAULT IS DETECTED DESPITE SHOWING THE RECORDED VIDEO TO THEM OF THE SAID PROBLEM. THE SAME PROBLEM HAPPENS SUDDENLY MANY TIMES WHILE DRIVING, IT HAS APPEARED RECENTLY AT 79,000 KM (KINDLY SEE THE ATTACHED SNAPSHOTS). TILL NOW, I DON'T KNOW HOW TO ACT AS I'M SPENDING A LOT MONEY FOR CAR CHECK TO FORD WITH NO OUTCOME WHEREAS FORD MANUFACTURER IS NOT ABLE TO DETECT THIS FATAL DANGEROUS DEFECT, AND ALSO IT'S NOT COVERED BY RECALL DESPITE BEING VERY DANGEROUS ON PEOPLE'S LIVES.