NHTSA Complaint #11408398 — 2016 RAM 1500

TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V475000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED HE WAS DRIVING 55 MPH, WHEN THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO LAKELAND CHRYSLER DODGE JEEP RAM (2875 MALL HILL DR, LAKELAND, FL 33810) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CRANK POSITION SENSOR TONE WHEEL WAS DELAMINATED. THE DEALER WAS PROVIDED THE RECALL INFORMATION BUT DISPUTED THE REMEDY WITH THE CONTACT. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE TWO LEVELS FOR THE RECALL REPAIR HOWEVER, THE MANUFACTURER HAD NOT CONTACTED THE DEALER ABOUT THE RECALL REPAIR PROCESS. THE FAILURE MILEAGE WAS 99,000.