NHTSA Complaint #11408305 — 2020 CHRYSLER PACIFICA PLUG-IN HYBRID

THE VEHICLE IS AN ELECTRIC AND GAS HYBRID VEHICLE. WHILE DRIVING THE VEHICLE AT HIGHWAY SPEEDS, THE VEHICLE GOES COMPLETELY DEAD. THERE IS NO POWER TO ACCELERATE, NO POWER STEERING, REDUCED BRAKING. THIS HAPPENED IN JUNE OF 2020 AND THE VEHICLE HAD TO BE TOWED TO THE DEALERSHIP. THE DEALERSHIP HAD THE VEHICLE FOR APPROX. 3 WEEKS TO REPAIR AND A NEW ELECTRICAL INVERTER WAS INSTALLED. A SIMILAR EVENT HAPPENED ON 04-13-2021, HOWEVER THIS TIME ONCE THE VEHICLE WENT DEAD AND THE VEHICLE COASTED TO A STOP, AFTER TRYING TO TURN THE VEHICLE BACK ON IT WAS AGAIN UNDER POWER. THE VEHICLE WAS ABLE TO BE CAUTIOUSLY DRIVEN TO THE DEALERSHIP AND AT THE TIME OF WRITING THIS IT IS BEING SERVICES FOR THIS ISSUE. IN BOTH THE JUNE 2020 AND CURRENT SITUATION, THERE WAS AN ERROR CODE STATING "SERVICE CHARGING SYSTEM". IN BOTH CIRCUMSTANCES, THIS HAS OCCURRED AT HIGHWAY SPEEDS WITH SIGNIFICANT URBAN TRAFFIC. MY WIFE WAS DRIVING THE VEHICLE THIS LAST TIME WITH OUR CHILD IN THE VEHICLE. WHEN THIS HAPPENED SHE WAS ON A ONE LANE EXPRESS LANE WHERE PEOPLE TRAVEL AT THE HIGHEST HIGHWAY SPEEDS. SHE WAS SO CONCERNED ABOUT GETTING STRUCK BY ANOTHER VEHICLE SHE CONSIDERED HAVING BOTH OF THEM DEPART THE VEHICLE AND CROSS MULTIPLE LANES OF TRAFFIC TO GET TO SAFETY. IT IS EXTREMELY DANGEROUS FOR THE PEOPLE IN THE VEHICLE AND FOR CARS AROUND THE STALLED VEHICLE. THANKFULLY THEY DID NOT GET STRUCK.