NHTSA Complaint #11408274 — 2010 GMC TERRAIN

TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT WAS DRIVING AT AN UNDISCLOSED SPEED, WHEN SHE HEARD A RATTLING NOISE AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO RICHARD KAY SUPERSTORE (1935 PEARMAN DAIRY RD, ANDERSON, SC 29625) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT PISTON RINGS FAILURE CAUSED EXCESSIVE OIL CONSUMPTION, THERE WAS COOLANT IN THE OIL, AND THE ENGINE WAS INTERNALLY CRACKED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 136,000.