NHTSA Complaint #11408097 — 2012 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11408097
Vehicle	2012 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	March 9, 2021
Date Filed	April 14, 2021
Mileage	68,599 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I REACHED OUT TO TESLA ABOUT THE EMMC RECALL. I BOOKED AN APPOINTMENT, PROVIDED PHOTOS OF VARIOUS BLACKOUT, SCREEN FREEZING AND LOSS OF CONNECTIVITY ISSUES. TESLA INSTRUCTED ME TO UPDATE THE FIRMWARE (WHICH I DID) AND CANCELLED MY APPOINTMENT AND TOLD ME I DID NOT TO BRING IN THE CAR. THEY ALSO SAID THEY WOULD CONTACT ME IF MY EMMC NEEDED REPLACEMENT. HOWEVER, I CONTINUED TO HAVE THIS PROBLEM AND LEFT A MESSAGE IN THE TESLA AND DID NOT GET A RESPONSE.

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