NHTSA Complaint #11442524 — 2012 TESLA MODEL S

The vehicle was not experiencing display or review view camera display issues but was out of caution serviced nuder Manufacturer Recall Number SB2121001 (NHTSA Recall Number 21V035) for no charge. The vehicle is not under warranty. There was no charge for the initial "repair". When the vehicle was returned, the rear view camera did not function (black screen and/or serious flicker when video was partially displayed). Also bubbles were introduced into the front display panel. On questioning the repair, I was strongly encouraged by technician and then by manager to get an updated "infotainment with an upgraded MCU" (which is unclear but perhaps a superset of the VCM and display components that are under recall), for a cost of $2000 and $500 for it to include FM radio (that I already have and always worked fine). The manager offered a deal for $1000 + $500 to include FM radio. An appointment was set up and the estimate for approval was $1500 for "infotainment upgrade" and $500 for "Radio upgrade", and $120 taxes for a total of $2120.00 I will cancel the upgrade and inquire again if the recall work is able to return the vehicle in working order without it needing a $2000 upgrade to resolve an issue related to loss of viability and backup camera (cited under the recall) and to charge me $500 for an FM radio I already have that works fine.