NHTSA Complaint #11407864 — 1999 FORD WINDSTAR

FORD WINDSTAR REAR AXLE FAILURE HIGHWAY SPEEDS 3/21/21. LEFT REAR TIRE COLLAPSED AGAINST FRAME OF VEHICLE. TOOK VEHICLE TO FORD DEALERSHIP 4/1/21. THEY CONFIRMED AXLE FAILURE AND WOULD NOT COVER UNDER RECALL 15S27. (SEE ATTACHED ESTIMATE TO REPLACE) THEY CONFIRMED PARTS ARE AVAILABLE. CALLED FORD MOTOR COMPANY 4/1/21 800-392-3673 REGARDING RECALL 15S27. THEY WILL NO LONGER COVER RECALL. MAILED FORD MOTOR COMPANY REQUEST TO HONOR RECALL 15S27 4/5/21. NO REPLY YET AS OF 4/13/21. THE WINDSTAR ENGINE, TRANSMISSION, BODY ARE SOUND AND WAS USED DAILY. IF NOT FOR THEY REAR AXLE FAILURE IT WOULD SILL BE USED. I FEEL IF THE RECALL WAS A KNOWN PROBLEM BY FORD AND THE "FIX" FAILED. FORD SHOULD BE REASONABLE TO MAKE IT ROAD READY AGAIN BEING IT WAS A RECALLED PART.