NHTSA Complaint #11407704 — 2018 JEEP COMPASS

ON JANUARY 30TH, 2021 I WAS DRIVING ON THE ROUTE 9, I STOPPED ON A RED LIGHT, WHEN IT TURNED GREEN, I WAS ABOUT TO GO AHEAD BUT MY CAR JUST SHUT OFF, I COULD NOT TURN IT ON AGAIN, I CALLED A TOW, WE TOOK IT TO THE DEALERSHIP AND THEY SAID I NEEDED TO REPLACE THE MAIN AND AUX BATTERY, THEY CHARGED $555.15 THE NEXT DAY, WHEN I WAS GOING TO DRIVE THE CAR AGAIN, I TURNED ON AND SEVERAL MESSAGES POPED UP ON THE SCREEN: "STOP SAFELY VEHICLE WILL SHUT OFF SOON' 'SERVICE ANTILOCK BREAK SYSTEM' '4WD UNAVAILABLE' 'SERVICE BREAK SYSTEM' AFTER ALL THOSE MESSAGES THE CAR SHUT OFF. I CALLED THE TOW, WE WENT TO THE DEALERSHIP AGAIN AND THEY TOLD ME THE PROBLEM WAS A WIRE CONNECTION. AFTER THAT I DROVE THE CAR NORMALLY BUT ON APRIL 10TH, 2021 I TRIED TO TAKE MY CAR AND I HAD THE SAME PROBLEM, SAME MESSAGES, I CALLED THE TOW AND WE WENT TO THE DEALERSHIP AGAIN. I AM AFRAID OF MY SAFETY AND OTHERS WHILE I AM DRIVING, THE DEALERSHIP DOES NOT GIVE MORE INFORMATION ABOUT IT, THEY DO NOT FIX THE PROBLEM, AND I THINK AN INVESTIGATION SHOULD BE CONDUCTED IMMEDIATELY TO KNOW IF THE CAR MUST BE RECALL.