NHTSA Complaint #11407547 — 2013 GMC TERRAIN

IIN EARLY 2020 I REACHED OUT TO 2 DIFFERENT GMC DEALERSHIPS IN REGARD TO THE RECALLS THAT EXISTED ON MY VEHICLE'S ENGINE AND OIL CONSUMPTION. THE VEHICLE WAS OVERCONSUMING OIL (I WOULD TRACK THE OIL LEVELS) AND NEEDED EXCESSIVE OIL CHANGES. THE FIRST DEALERSHIP SAID THAT MY VEHICLE DIDN'T QUALIFY FOR THE RECALL DUE TO MILEAGE WHEN I JUST RECEIVED THE RECALL NOTICE. SECOND DEALERSHIP WOULDN'T EVEN LOOK AT VEHICLE. A FEW MONTHS LATER THE ENGINE BLEW, SPILLING OIL EVERYWHERE. THE ENGINE NOW NEEDS A TOTAL ENGINE REPLACEMENT. HAD THE DEALERSHIPS AGREED TO LOOK AT THE OIL CONSUMPTION ISSUES THE VEHICLE WAS HAVING AND HAD KNOWLEDGE OF THE GMC RECALLS ON THE VEHICLE, I WOULDN'T HAVE AN INOPERABLE VEHICLE AND NEEDED TO PURCHASE A NEW VEHICLE DUE TO THE ENGINE ISSUES NOT BEING COVERED THAT WERE COMMON KNOWLEDGE ON THESE MAKE/MODEL/YEAR VEHICLES. I HAVE TRIED TO WORK WITH DEALERSHIPS AS WELL AS MY THE FINANCER OF THE VEHICLE, GMC NEEDS TO ACKNOWLEDGE THIS ISSUE AND CONTACT ME. SINCE THE WARRANTY ENDED ON THE VEHICLE THE 1ST YEAR I OWNED IT, I HAVE PUT NEARLY $10,000 INTO FAULTY PARTS AND REPLACEMENTS ON THE VEHICLE THAT WEREN'T "COVERED". I WOULD LIKE THIS SITUATION INVESTIGATED DUE TO THE SAFETY ISSUES THE ENGINE CAUSED THAT WERE REFUSED TO BE LOOKED AT AND NOW THE NEGATIVE FINANCIAL ASPECT IT HAS CAUSED ME.