NHTSA Complaint #11407381 — 2013 JEEP GRAND CHEROKEE

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11407381
Vehicle	2013 JEEP GRAND CHEROKEE
Component	SEATS
Date of Incident	April 9, 2021
Date Filed	April 10, 2021
Mileage	138,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

WHILE DRIVING THE PASSENGER ACTIVE HEAD RESTRAINT DEPLOYED DUE TO FAILURE OF THE PLASTIC RETAINERS STRIKING MY WIFE IN THE BACK OF HER HEAD. THANKFULLY SHE WAS NOT INJURED.BUT IT STARTLED US NOT KNOWING WHAT HAPPENED UNTIL WE WERE ABLE TO PULL OVER AND CHECK. THIS CLEARLY COULD HAVE CAUSED AN INJURY OR ACCIDENT AND THESE DEFECTIVE HEADRESTS SHOULD BE RECALLED AND REPLACED IMMEDIATLY.

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