NHTSA Complaint #11407244 — 2014 KIA SEDONA

THE SLIDING PASSENGER DOORS OF THE VAN DO NOT COMPLETELY LATCH. DRIVING DOWN THE HIGHWAY WHEN DOOR ALARM STARTS GOING OFF AND SLIDING DOOR STARTS OPENING UP. AT THAT POINT I HAVE TO PULL OVER AND POWER OFF THE DOORS AND TRY TO GET THEM TO LATCH WITH POWER AGAIN. IF THAT DOESN'T WORK. I HAVE TO HAVE ONE OF MY KIDS HOLD THE DOORS SHUT WITH THEIR FOOT UNTIL WE CAN GET HOME SAFELY. THIS ONLY HAPPENS INTERMITTENTLY. OTHER TIMES LOADING INTO THE VAN; THE DOOR WILL ACT LIKE IT'S LATCHING AND THEN DOOR ALARM GOES OFF AND BEEPS AND RICOCHETS OPEN AGAIN. NOT ABLE TO CLOSE THE DOOR IN A STATIONARY POSITION EVEN WITH POWER OFF; LEAVING THE CAR UNUSABLE. WHEN I TURN THE POWER OFF AND TRY TO CLOSE MANUALLY AFTER THIS TYPE OF EPISODE. IT WON'T LATCH SOMETIMES AS WELL. SOMETIMES IT WILL RESET IT SELF. THIS TOO HAPPENS INTERMITTENTLY. KIA IS AWARE OF THE ISSUE; HAS SENT OUT A LETTER TO EXTEND THE WARRANTY FOR THIS. HOWEVER, IF I CANNOT REPRODUCE THESE THINGS FOR THEM AT THE TIME OF APPOINTMENT; THEY WILL NOT HONOR THEIR WARRANTY EXTENSION TO MAKE THE REPAIR BECAUSE I CANNOT REPRODUCE THE DANGEROUS SCENARIO RIGHT IN FRONT OF THEM. THIS IS VERY VERY DANGEROUS. BECAUSE THIS HAPPENS INTERMITTENTLY; 'REPRODUCING THE ISSUE' IN ORDER TO MAKE THIS REPAIR FOR THE SAFETY OF MY CHILDREN IS A LOOPHOLE FOR KIA NOT TO FIX THIS. I'M REQUESTING YOU INVESTIGATE THIS DANGEROUS PROBLEM. THE CASE NUMBER WITH KIA IS 14095557 THE NEW VEHICLE LIMITED VEHICLE EXTENSION IS : 2011-2014 MY SEDONA POWER SLIDING DOOR LATCHING