NHTSA Complaint #11407120 — 2016 CHEVROLET TRAVERSE

THE DRIVERS INFORMATION CENTER (DIC) IS SO DIM IT IS UNREADABLE DURING THE DAY. THE OTHER FUNCTIONS OF THE PHOTOCELL (E.G. - DAYTIME RUNNING LIGHTS) FUNCTION FINE. THE LIGHT SWITCH FOR IT IS TURNED ALL THE WAY UP. IT FUNCTIONS FINE AT NIGHT. THEREFORE,DURING THE DAY I AM NOT ABLE TO READ ANY WARNINGS ON IT, OR ANY OF THE OTHER INFORMATION, SUCH AS TIRE PRESSURE OR FUEL CONSUMPTION DATA. DURING THE DAY WHEN IT IS MALFUNCTIONING, IF I COVER UP THE PHOTOCELL ON THE CENTER TOP OF THE DASH FOR 20-30 SECONDS, THE VEHICLE RESORTS TO NIGHT TIME SETTINGS, AND THE DIC IS LIT APPROPRIATELY FOR NIGHTTIME.. IF I THEN UNCOVER THE PHOTOCELL, AFTER 20-30 SECONDS THE VEHICLE RESORTS BACK TO DAYTIME SETTINGS. THE DIC THEN IS LIT NORMALLY FOR DAYTIME. THIS NORMAL FUNCTIONING OF THE DIC WILL LAST 10 SECONDS SOMETIMES, OTHER TIMES FOR AN HOUR. IT THEN ONCE AGAIN BECOMES SO DIM AS TO BE UNREADABLE. (IT IS DIM, NOT BLANK). MY CHEVY DEALER DOES NOT KNOW WHAT IS GOING ON, AND SAID THEY HAVE NO INFORMATION FROM GM. THIS IS NOT A PROBLEM I HAVE ALONE, AS SEVERAL BLOGS DISCUSS THIS PROBLEM. FOR EXAMPLE - HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T51747_DS1014246. ALL YOU HAVE TO DO IS SEARCH FOR: CHEVY TRAVERSE DRIVERS INFORMATION CENTER PROBLEMS. THIS IS A SAFETY ISSUE. WHAT IF MY TIRE PRESSURE IS STARTING TO RAPIDLY DECLINE AND I CANNOT SEE THAT? WHAT IF I AM UNABLE TO SEE HOW MANY MILES I LEFT IN GAS? CHEVY DOES NOT APPEAR TO ADMIT THERE IS A PROBLEM. MY VEHICLE HAS ABOUT 96,000 MILES, AND I AM THE ORIGINAL OWNER. IT HAS ONLY BEEN SERVICED BY A CHEVY DEALER. THERE ARE NO AFTER MARKET ACCESSORIES OR ALTERATIONS. THIS STARTED ABOUT A YEAR AGO, BUT SEEMS TO BE HAPPENING MORE OFTEN. BLOGS INDICATE REPLACING THE INSTRUMENT CLUSTER FIXES THE PROBLEM, BUT NO WORD FROM CHEVY ON THAT.