NHTSA Complaint #11407113 — 2021 JEEP COMPASS

MY HUSBAND AND I BUY TWO JEEPS. THE REASON I CHOOSE MINE AND HE CHOOSE HIS, WAS FUEL ECONOMY. BUT THE JEEP COMPASS IS NOT PERFORMING AT ALL TO THE STANDARDS. I DID CONTACT CUSTOMER SERVICE AND THEY WERE VERY NICE SETTING AN APPOINTMENT FOR THE COMPASS TO HAVE A CHECK AND SEE WHAT WAS WRONG. PLEASE FIND ATTACHED THE RESULTS OF THE CHECK-UP. AS YOU CAN SEE IN THE REPORT FROM THE MECHANICS, NOT EVEN THE CAR LIES IN REGARDS TO THIS SITUATION CLEARLY SAYS THAT ONLY DOES 13.5 MILES PER GALLON. THE ADVERTISING ALSO ATTACHED SAYS AN AVERAGE OF 25 MPG 22 MPG ON CITY AND 31 MPG ON HIGHWAY. I WILL UNDERSTAND IF PERHAPS THE CAR DOES 20 MPG IN HWY AND 18 MPG IN THE CITY SINCE PEOPLE HAVE DIFFERENT STYLES OF DRIVING AND THAT WILL REFLECT IN THEIR GASOLINE CONSUMPTION. BUT THIS LITTLE BEAUTIFUL CAR DOES NOT HAVE A V8 ENGINE TO DO ONLY 13.5 AND IT SAYS SO ON THE DASHBOARD. PLACING A CAR IN A COMPUTER SYSTEM TO CHECK IT IS ALSO A BIT TRICKY BECAUSE THE COMPUTER WILL ANALYZE IF THERE IS A BAD PART IN THE CAR, THE COMPUTER WILL NOT BE ABLE TO DETECT A POORLY CONSTRUCT PART THAT CAUSES THAT HUGE AMOUNT OF GAS USE PER GALLON.