NHTSA Complaint #11406953 — 2015 TESLA MODEL S

TESLA HAS BEEN UNABLE TO HELP US NAVIGATE THROUGH THIS EMMC 8GB RECALL AND PROVIDE US WITH EFFECTIVE COMMUNICATION. THEY HAVE ATTEMPTED TO DENY OUR REIMBURSEMENT REQUEST BASED ON INACCURATE INFORMATION AND EVEN SHARED UNRELATEDINVOICES AS THE BASES FOR THE DENIAL. OUR MCU WAS REPLACED DUE TO THE EMMC 8GB CARD FAILING LAST YEAR. THE SYMPTOMS AND REPAIRS NOTED ON THE INVOICE ARE IDENTICAL TO THE RECALL INFORMATION. FURTHERMORE, THE TECHS AT THE SERVICE CENTER TOLD US VERY CLEARLY THAT IT WAS DUE TO THE MEMORY ISSUE, BUT WAS OUT OF WARRANTY AT THE TIME. I AM VERY FRUSTRATED THAT I CANNOT CALL ANYONE TO RESOLVE THIS AND AM REACHING OUT FOR HELP!