NHTSA Complaint #11406703 — 2016 FORD EXPLORER

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT AT START-UP, THE DRIVER'S SIDE FRONT SEAT INDEPENDENTLY ADJUSTED, TRAPPING THE CONTACT UP AGAINST THE STEERING WHEEL. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER WALKER FORD (17556 US HWY 19 N, CLEARWATER, FL 33764, (727) 265-3992) BUT WAS NOT YET DIAGNOSED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE CONTACT WAS STILL AWAITING A RESPONSE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000. THE CONSUMER STATED THE DEALER WAS NOTIFIED AND SUGGESTED THE CONSUMER INADVERTENTLY CHANGED THE SEAT SETTINGS. THE CONSUMER WAS UNABLE TO REPLICATE THE FAILURE AND DENIED CHANGING THE SETTINGS.