NHTSA Complaint #11406365 — 2017 CHRYSLER PACIFICA PLUG-IN HYBRID

REPEATED, VIDEO DOCUMENTED OCCURENCES OF VEHICLE STALLING, LOSING POWER STEERING, AND LOSING ALL DRIVER-ASSIST FEATURES, TO INCLUDE TRACTION CONTROL, BLIND SPOT MONITORING, POWER STEERING, FORWARD COLLISION AVOIDANCE, ADAPTIVE CRUISE CONTROL, AIRBAGS, AND OTHER SYSTEMS. THE PROBLEM HAS REPEATEDLY OCCURRED WHEN THE VEHICLE IS IN MOTION; HAS OCCURRED ON A HIGHWAY AS WELL AS IN PARKING LOTS. THE VEHICLE WILL SUDDENLY EXHIBIT 'HAYWIRE' BEHAVIOR, WHICH INCLUDES FUEL AND POWER GAUGES RANDOMLY FLUCTUATING UP AND DOWN, AND ALL ABOVE SAFETY SYSTEM WARNINGS INTERMITTEDLY INDICATING THEY ARE OFFLINE. IN EXTREME SCENARIOS, POWER STEERING WILL BE LOST. ADDITIONALLY, IN ONCE SCENARIO, THE 'HAYWIRE' BEHAVIOR PRECLUDED THE ABILITY TO TURN THE VEHICLE OFF WITHOUT RESORTING TO DISCONNECTING HARD-WIRE BATTERY CONNECTIONS. MULTIPLE VIDEOS HAVE BEEN MADE DOCUMENTING THE BEHAVIOR. PREVIOUS ATTEMPTS TO RESOLVE WITH MANUFACTURER RESORTED IN NO CORRECTIVE ACTION DUE TO 'FAILURE TO DUPLICATE' THE ISSUE, DESPITE HAVING VIDEO SHOWING THE OCCURRENCE. ORIGINALLY BROUGHT TO DEALER AND NHTSA ATTENTION IN 2020 (NHTSA COMPLAINT #11292415). DEALER HAS DONE NOTHING TO RESOLVE THE ISSUE AND IN THE PAST WEEK THE ISSUE HAS RECURRED, NOW MORE CONSISTENTLY THAN THE INCIDENT PREVIOUSLY REPORTED. WITHIN THE PAST WEEK, THE VEHICLE HAS STALLED TWICE, RESULTING IN COMPLETE LOSS OF POWER STEERING. THE "HAYWIRE" BEHAVIOR CONTINUES, WITH PERSISTENT WARNINGS AND LOSS OF ESSENTIAL SYSTEMS, AND THE "HAYWIRE" BEHAVIOR INCREASES DISTRACTIONS BY IMPOSING FALSE BLINDSPOT WARNING INDICATOR LIGHTS AND INTERMITTENTLY CHANGING BRIGHTNESS OF THE ENTIRE ELECTRONIC DISPLAYS AT RANDOM, AS WELL AS PERSISTENT AND INTERMITTENT LOSS OF FUNCTIONALITY OF ESSENTIAL SAFETY SYSTEMS, INCLUDING AIRBAGS AND OTHER DRIVER SAFETY FEATURES. VIDEOS OF THE BIZARRE, "HAYWIRE BEHAVIOR" ARE AVAILABLE UPON REQUEST. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).