NHTSA Complaint #11406311 — 2021 TOYOTA HIGHLANDER

THIS IS NOT A SAFETY ISSUE PER SE BUT ONE OF FALSE ADVERTISING. TOYOTA ADVERTISES THE RANGE OF MY HYBRID HIGHLANDER AS 600 MILES ON 17.1 GAL TANK AT 35 MPG. I DO GET 35 MPG (WHICH IS QUITE COMMENDABLE FOR A VEHICLE THIS SIZE) BUT I CANNOT FILL THE FUEL TANK MORE THAN 12-13 GAL EVEN WHEN NEARLY BONE-DRY EMPTY. IN TURN I CANNOT DRIVE ANY FURTHER THAN 450 MILES WITHOUT FILLING UP. SOMETHING IS WRONG WITH EITHER THE DESIGN OF FUEL TANK SUCH THAT NOT ALL THE FUEL CAN BE ACCESSED OR THE DESIGN OF THE FUEL FILLER HOSE SUCH THAT ONE CANNOT FILL THE TANK COMPLETELY. ANOTHER OPTION IS PERHAPS THE FUEL TANK IS NOT TRULY 17.1 GALLONS AS DOCUMENTED. TOYOTA SHOULD NOT ADVERTISE A RANGE OF 600 MILES WHEN THIS IS NOT REALISTIC EVEN WHEN ACHIEVING 35 MPG.