NHTSA Complaint #11475898 — 2021 TOYOTA HIGHLANDER

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11475898
Vehicle	2021 TOYOTA HIGHLANDER
Component	ENGINE
Date of Incident	July 19, 2022
Date Filed	July 26, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

On July 19, the car was parked and refused to start. Tried Jump start and the gas was at more than half a tank. The car would operate for 30 seconds, stutter and then stop. On July 20, took the car to ED MARTIN TOYOTA in Noblesville, IN. They could not diagnose the issue. Replaced Fuel Pump system. Evaluated all electrical and no issues observed. Escalated to TOYOTA Regional Engineering to teoubleshoot. The car is still in the shop with no root-cause. If the car was in motion and this issue would have occured, could have resulted in a serious accident.

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