NHTSA Complaint #11406234 — 2017 SUBARU OUTBACK

THE HEADLIGHTS (HID WITH AUTO-LEVELING) ARE POINTED DANGEROUSLY LOW. THEY DO NOT ILLUMINATE THE ROAD AHEAD FAR ENOUGH. A DRIVER WOULD HAVE VERY LITTLE TIME TO REACT, GIVEN THIS LIMITED ILLUMINATION DISTANCE. SUBARU DEALERSHIPS ARE ADAMANT THE HEADLIGHTS ARE ADJUSTED TO SPECIFICATIONS. THERE ARE MANY COMPLAINTS ABOUT THIS ISSUE ALL OVER THE INTERNET FROM OWNERS, AND THE DEALERSHIPS I'VE MENTIONED THIS ISSUE TO HAVE EXPLAINED THEY ARE AWARE OF THE COMPLAINTS, BUT THERE IS NOTHING THEY CAN DO. I AM VERY WORRIED FOR OUR SAFETY AND FOR THE PEDESTRIANS/VEHICLES WE WOULD NOT SEE IN TIME TO STOP. WE PURCHASED THIS VEHICLE NEW, AND THIS IS NOT A NEW ISSUE. I HAVE TRIED TO ADDRESS IT FOR SEVERAL YEARS. WHEN THE VEHICLE IS ACCELERATING FROM A STOPLIGHT, FOR EXAMPLE, THE HEADLIGHTS ARE BASICALLY FINE (GIVEN THE SHIFT OF WEIGHT TO THE REAR WHICH HAS THE FRONT OF THE VEHICLE AIMED A BIT HIGHER), BUT AS SOON AS THE VEHICLE LEVELS OUT, THE ISSUE IS VERY EVIDENT. THE AUTOMATIC HIGH BEAM FEATURE SIMPLY DOES NOT COMPENSATE, AS THE AUTOMATIC HIGH BEAMS ARE NOT INTUITIVE ENOUGH TO PERFECTLY ACTIVATE AND STAY ACTIVATED EVERY TIME (IT MISREADS SURROUNDING STREET LIGHTS, FOR EXAMPLE, AS ONCOMING HEADLIGHTS VERY EASILY.