NHTSA Complaint #11406006 — 2019 KIA NIRO

I BOUGHT MY 2019 CAR ON DECEMBER 2020. WHEN THE CAR IS STOPPED, AND I START FORWARD, THE CAR JERKS AND MAKE A LOUD NOISE. THIS HAPPENS TO ME RANDOMLY, BUT ONCE VERY 15 STOPS IN AVERAGE, ABOUT ONCE EVERY 2 DAYS. I WENT TO AN ONLINE FORUM OF KIA OWNERS AND IT SEEMS THAT THE PROBLEM COMES FROM THE WRONG TRANSMISSION FLUID BEING PUT INTO THE CAR DURING PRODUCTION. THERE IS A KIA TECHNICAL SERVICE BULLETIN THAT DEALS WITH CHANGING THE TRANSMISSION FLUID AT HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2020/MC-10174520-0001.PDF BUT WHEN I CALLED KIA USA, THEY TOLD ME THAT IT IS NOT ASSOCIATED TO MY VIN. I HAVE BEEN 5 TIMES TO 2 DIFFERENT KIA DEALERSHIP AND IT'S STILL NOT FIXED BECAUSE THEY HAD DIFFICULTY REPRODUCING AND DIAGNOSING THE PROBLEM. BUT THE SECOND DEALERSHIP TOLD ME THAT HE WAS ABLE TO REPRODUCE THE ISSUE ONCE. I TOOK 2 VIDEOS (INSIDE AND OUTSIDE THE CAR) OF THE PROBLEM, WHERE ONE CAN HEAR THE LOUD NOISE.