NHTSA Complaint #11405824 — 2008 HYUNDAI VERACRUZ

2008 HYUNDAI VERACRUZ UNDER SAFETY RECALL 197. MY 77 YEAR OLD MOTHER EXPERIENCED THE ENGINE CUTTING OUT WHILE DRIVING. HAD TRIPLE AAA REPLACE BATTERY THINKING THAT WAS CAUSE. VEHICLE CONTINUED TO CUT OUT WHILE DRIVING. RECEIVED SAFETY RECALL NOTICE AND HYUNDAI CLAIMED THERE IS NO REMEDY. SUBMITTED A CASE TO HYUNDAI MOTOR CORP TO ASSIST WITH A DOLLAR BUYOUT AMOUNT SO THAT WE COULD PURCHASE OR LEASE A REPLACEMENT VEHICLE SINCE THERE IS NO REMEDY, NO ETA FRO A REMEDY AND WE DO NOT HAVE A WORKING VEHICLE AT THIS TIME. THEY DECLINED OUR REQUEST STATING THAT WE HAD TO JUST KEEP FIXING THE CAR UNTIL THERE WAS A REMEDY. I EXPLAINED THAT IT IS A SAFETY RISK FOR MY 77 YEAR OLD MOTHER TO BE DRIVING THAT UNSAFE VEHICLE UNTIL HYUNDAI IDENTIFIED A SOLUTION TO THE VEHICLE STALLING ISSUE. PHILIP, AT HYUNDAI WAS RUDE, IMPATIENT AND JUST KEPT REPEATING HIMSELF UNTIL I ASKED HIM IF HE WOULD PUT HIS MOTHER IN THAT VEHICLE WITH THE 197 SAFETY RECALL. THEN HE WAS SILENT. NO RESPONSE IS A RESPONSE. I'M RESPECTFULLY REQUESTING HELP TO RESOLVE THIS ISSUE WITH HYUNDAI SO THAT WE HAVE A WORKING MODE OF TRANSPORTATION.