NHTSA Complaint #11405783 — 2015 CHEVROLET COLORADO

ON 3 SEPARATE OCCASIONS IN THE PAST WEEK MY SERVICE POWER STEERING AND STABILITY TRACK WARNING LIGHTS HAVE COME ON WHILE DRIVING AND MY CAR EXPERIENCED A TOTAL LOSS OF POWER STEERING. ON THE FIRST OCCASION I WAS ON A STRAIGHT SECTION OF HIGHWAY APPROACHING A CURVE. AS I ENTERED THE CURVE THE POWER STEERING FAILED NEARLY CAUSING ME TO DRIVE STRAIGHT THROUGH THE CURVE. I PULLED OVER TURNED MY VEHICLE OFF AND THE ALERTS CLEARED IMMEDIATELY. ON THE SECOND OCCASION A WEEK LATER, I WAS PULLING OUT OF MY DRIVEWAY AT A LOW RATE OF SPEED AND THE SAME LIGHTS ILLUMINATED AND POWER STEERING WAS LOST. I AGAIN SHUT THE CAR OFF HOWEVER THE FAILURES STAYED PRESENT AND REMAINED PRESENT UNTIL THE FOLLOWING DAY. I DROVE TO WORK WITH NO POWER STEERING WITH THE INTENTION OF TAKING IT TO THE CHEVY DEALERSHIP CLOSEST TO MY OFFICE. WHILE AT WORK I RESEARCHED MY VIIN AND NOTICED GM ISSUED A RECALL FOR THIS PROBLEM ON MARCH 25TH, 3 DAYS AFTER MY FIRST FAILURE AND 3 DAYS PRIOR TO THE SECOND. I CONTACTED THE DEALERSHIP AND THEY STATED NO REMEDY WAS AVAILABLE ON THE RECALL AND I NEEDED TO CONTACT GM TO OBTAIN APPROVAL TO HAVE THE WORK DONE AT THE DEALERSHIP UNDER RECALL WORK. I CONTACTED GM AND WAS TOLD ALTHOUGH THERE'S AN ACTIVE RECALL FOR MY VIIN, I WOULD HAVE TO TAKE MY VEHICLE TO THE DEALERSHIP AND PAY FOR THE REPAIRS. IF GM IS AWARE OF A SAFETY ISSUE AND ISSUED A RECALL, WHY SHOULD I THE CONSUMER PAY FOR THE REPAIRS? I WAS TOLD A MANGER WOULD CONTACT ME FOR FURTHER RESOLUTION AND HAVE YET TO BE CONTACTED. YESTERDAY, ONE DAY AFTER SPEAKING TO GM I HAVE EXPERIENCED THE TOTAL LOSS OF POWER STEERING FOR THE 3RD TIME AND IT HAS YET TO CLEAR ITSELF AND I'M EXPECTING THE INTERMITTENT PROBLEM IS NOW A PERMANENT ONE. I HAVE 2 YOUNG CHILDREN AND IT'S UNSAFE FOR ME AND MY FAMILY TO BE IN THIS VEHICLE. GM HAS ACKNOWLEDGED THAT WITH A RECALL, YET FAILS TO ACT ON IT.