NHTSA Complaint #11405603 — 2014 SUBARU XV CROSSTREK ELECTRICAL SYSTEM

Complaint Details

ODI Number	11405603
Vehicle	2014 SUBARU XV CROSSTREK
Component	ELECTRICAL SYSTEM
Date of Incident	March 23, 2021
Date Filed	March 30, 2021
Mileage	109,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

I WAS DRIVING ON THE HIGHWAY, I TURNED ON THE BLOWER FAN AND AC. THE AC WAS NOT COOLING DOWN THE CABIN (OUTSIDE TEMPERATURE WAS 71-74 DEGREES). AFTER 40 MINUTES THE BLOWER FAN SHUT DOWN AND STOPPED WORKING. I BROUGHT THE CAR TO THE DEALERSHIP SERVICE DEPARTMENT. THIS IS WHAT THEY FOUND: INSTRUMENT WIRE HARNESS, COMPONENT(S) AND SWITCH HAD MELTED, CAUSING A HAZARDOUS SITUATION. IT REMAINS A HAZARD AND NEEDS TO BE REPLACED. SUBARU DENIES ANY RESPONSIBILITY IN THE DEFECTIVE/FAILED/UNSAFE COMPONENTS AND WILL NOT COVER EXPENSE. REASON: VEHICLE GROSSLY OVER WARRANTY PERIOD (BY 10,000 MILES).

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