NHTSA Complaint #11405060 — 2013 FORD EXPLORER

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11405060
Vehicle	2013 FORD EXPLORER
Component	ENGINE
Date of Incident	December 1, 2020
Date Filed	March 26, 2021
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE WATER PUMP WAS LEAKING COOLANT AND WATER CAUSING THE ENGINE TO OVERHEAT. THE TEMPERATURE GAUGE INDICATED THAT THE VEHICLE WAS OVERHEATING. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE WATER PUMP HAD FAILED AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO AN UNKNOWN FORD RECALL REGARDING THE WATER PUMP HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

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