NHTSA Complaint #11404944 — 2011 HONDA CR-V ELECTRICAL SYSTEM

Complaint Details

ODI Number	11404944
Vehicle	2011 HONDA CR-V
Component	ELECTRICAL SYSTEM
Date of Incident	March 18, 2021
Date Filed	March 26, 2021
Mileage	178,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

IT APPEARS HONDA HAS A KNOWN DEFECT CONCERNING THE DRIVER DOOR LOCKING AND UNLOCKING MECHANISM AND THEY CHOOSE TO MAKE THE CONSUMER RESPONSIBLE FOR THE COST OF REPAIR AND IF DAMAGE CAUSED BY THEIR EFFORTS TO REPAIR THE CUSTOMER'S RESPONSIBILITY.THANKFULLY THE 1,800 QUOTE TO REPLACE THE DOOR PANEL WAS AVOIDED; HOWEVER, I WAS CHARGED $839.74 (391.15 PARTS AND 360 FOR LABOR AT DUVAL HONDA). THE DRIVER DOOR WOULD NOT UNLOCK, WHICH EFFECTED THE TRUNK INABILITY TO OPEN AND I HAD TO GET IN AND OUT BY LEAVING THE PASSENGER SIDE UNLOCKED AND MANUALLY UNLOCKING THE PASSENGER SIDE TO GET IN AND OUT OF THE 2011 CRV-EX. IF I WASN'T FLEXIBLE I WOULD HAVE BEEN TRAPPED IN MY OWN CAR, WHICH IS A SAFETY ISSUE. IT IS DISAPPOINTING OF HONDA'S LACK OF ACCOUNTABILITY.

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