NHTSA Complaint #11404815 — 2015 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11404815
Vehicle	2015 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	April 20, 2020
Date Filed	March 25, 2021
Mileage	118,398 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED WHILE DRIVING 30 MPH, THE DISPLAY SCREEN STOPPED FUNCTIONING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING). THE VEHICLE WAS TAKEN TO TESLA SERVICE - LATHAM (326 OLD NISKAYUNA RD LATHAM, NY 12110) WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE EMBEDDED MULTI-MEDIA CARD (EMMC) CONTROLLER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 118,398.*LN CONSUMER CONTACTED THE MANUFACTURER TO GET REIMBURSED FOR THE REPAIR, BUT THE MANUFACTURER TOLD THEM THAT THEY HAD NO RECORD OF THE REPAIR.

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