NHTSA Complaint #11404678 — 2020 SUBARU OUTBACK

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11404678
Vehicle	2020 SUBARU OUTBACK
Component	ELECTRICAL SYSTEM
Date of Incident	March 24, 2021
Date Filed	March 24, 2021
Mileage	15,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

VEHICLE HAS HAD MULTIPLE DOCUMENTED INCIDENTS OF THE INFOTAINMENT SYSTEM CRASHING OR GOING DARK AND BEING UNRESPONSIVE. TODAY DURING ANOTHER EPISODE THE VEHICLES ADAPTIVE CRUISE CONTROL COULD NOT BE TURNED OFF. THE VEHICLE WOULD NOT COME OUT OF CRUISE AND CONTINUED TO DRIVE AT SPEED. PLACED VEHICLE IN NEUTRAL WHILE ON THE HIGHWAY TO RESTART THE ENGINE AND ELECTRICAL SYSTEM. THE ENTIRETY OF ELECTRICAL CONTROLS WERE UNRESPONSIVE. THE INFOTAINMENT CRASHING AND BECOMING INOPERABLE ARE A RELATIVELY COMMON EXPERIENCE, BUT THIS IS THE FIRST TIME WE EXPERIENCED LOSS OF VEHICLE CONTROL.

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