NHTSA Complaint #11404672 — 2015 KIA SOUL

TO WHOM IT MAY CONCERN, THE BELOW EMAIL WAS EMAILED TO [XXX]. [XXX] IS THE SERVICE MANAGER FOR CORAL SPRINGS KIA IN FLORIDA. THIS EMAIL PROVIDES A TIMELINE OF THE EVENTS AND HOW PORPORA IS INFORMING THIS AUTHOR THE PAYMENT RESPONSIBILITY IS NOT KIA CORAL SPRINGS, BUT THE AUTHOR. THE COST IS OVER $800.00 DEAR MR. [XXX], THANK YOU FOR PROVIDING AN UPDATE CONCERNING MY VEHICLE. THE PURPOSE OF THIS EMAIL IS TO OBTAIN CLARITY REGARDING THE NEEDED REPAIRS FOR THE VEHICLE. BELOW IS A SUMMARIZATION OF EVENTS THAT WILL LEAD US TO TODAY'S EMAIL. FIRST, THE SERVICE DEPARTMENT CONDUCTED A 120K SERVICE ON 2.20.21 AT YOUR LOCATION. NOTE, THE VEHICLE'S MILEAGE AT THE TIME OF SERVICE WAS AROUND 116K. THIS AUTHOR COMMUNICATED TO [XXX]; A SAFETY RECALL NOTICE WAS PUBLISHED FOR VEHICLE VIN [XXX]. [XXX]RESPONDED, "WE DO NOT HAVE A CURRENT RECALL FOR THIS VEHICLE." ON 3.19.21, THE VEHICLE WAS RETURNED TO YOUR SERVICE DEPARTMENT DUE TO ENGINE FAILURE WHILE DRIVING AFTER URGENTLY PLEADING THIS MATTER TO FRASER ON 3.18.21 TO HAVE THE CAR INSPECTED. AFTER YOU AND [XXX] CONVERSED, THIS AUTHOR WAS INFORMED A SAFETY RECALL WAS PUBLISHED, AND OUR SYSTEM WAS UNAVAILABLE TO CONFIRM THE INITIAL SAFETY RECALL INQUIRING ON 2.20.21. AFTER REVIEWING THE BELOW RECALL NOTICE FROM THIS DEALERSHIP'S WEBSITE AND COMPLAINING ABOUT THE CAR'S PERFORMANCE, WHY AM I BEING CHARGED FOR THE REPAIR YOU MENTIONED TO ME? I SHALL AWAIT YOUR RESPONSE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR