NHTSA Complaint #11404601 — 2011 HONDA CR-V

I'M LEAVING TARGET A BASKET FULL OF GROCERIES AROUND 7 PM MARCH 13-2021, USING MY KEY THROB AND KEY HOLE ON THE DOOR I WAS UNSUCCESSFUL UNLOCKING THE DOOR OR TRUNK. I MANAGED TO UNLOCK THE PASSENGER DOOR TO GET OVER TO THE DRIVER SIDE DOOR TO MANUALLY TRY TO OPEN THE DOOR AND THE LOCK DID NOT MOVE. I SCHEDULED AN APPOINTMENT 3-23-2019 THE DEALERSHIP I PURCHASED THE CRV AND THEY DID NOT SEEM TO BE AWARE OF MY DOOR ISSUE BEING COMMON AND I WAS NEVER INFORMED DURING ANY OF MY SERVICE APPOINTMENTS WITH THEM. I SPOKE WITH NEAL THE SERVICE DEPT DIRECTOR AND WAS TOLD THE WARRANTY FOR MY CAR ENDED IN 2017 SO I AM RESPONSIBLE FOR MY REPAIRS. MY SERVICE ADVISOR CHARGES $60 FOR DIAGNOSIS, THEN CALLS BACK AND SAYS THE COST JUST WENT UP TO $150 BECAUSE THEY WERE HAVING A HARD TIME OPENING THE DOOR, THEN STATES THEY WILL HAVE TO KEEP MY CAR ANOTHER DAY AND THAT I WOULD BE RESPONSIBLE FOR REPAIRS OF A NEW DOOR PANEL IF THEY DAMAGE IT IN THEIR EFFORT TO OPEN THE DOOR AND THAT THE COST WOULD BE $1,800. I NEED MY TRANSPORTATION, MY CAR IS PAID IN FULL, I'M UNDERSTANDING WHY THEY CHOSE NOT TO REVEAL OR BE DUMBFOUNDED WHEN I MENTIONED ACCORDING TO THE LAWSUIT IT WAS TO REPAIR THE DOORS RATHER YOU WERE EXPERIENCING THE PROBLEM OR NOT. IT'S THEIR PRODUCT BUT THEY DON'T WANT ACCOUNTABILITY FOR A KNOWN ISSUE. I DROVE HOME WITH MY WINDOWS DOWN IN CASE I NEEDED TO CLIMB OUT THE WINDOW. I WAS HAVING AN ANXIETY ATTACK AFRAID I WOULD BE TRAPPED IN MY CAR INSIDE OR OUTSIDE. NEAL SAYS IT WASN'T A SAFETY ISSUE SO IT WAS AN EXTENDED WARRANTY VS A RECALL. IT IS DEFINITELY A SAFETY ISSUE ON SO MANY LEVELS. I'M JUST SURPRISED I NEVER KNEW ABOUT THE ISSUE UNTIL I STARTED EXPERIENCING THE PROBLEM.