NHTSA Complaint #11404084 — 2007 BMW 335I

SO I GOT A PAPER SAYING I HAD A RECALL ON MY AIR BAGS SO I CALLED AND GOT MY CAR TAKIN TO BMW IN BELLEVUE. BMW'S ROAD SIDE ASSISTANTS GAVE THE WRONG ADDRESS TO THE TOW COMPANY AND WOULD NOT ANSWER THE PHONE TOW FOR THEM> I EVEN ATTEMPTED TO CALL AND WAS PLACED ON HOLD FOR APPROXIMATYELY 40 MINUTES TO FIX THIS PROBLEM. FINALLY I SPOKE WITH THE TOW COMPANYS DISPATCHER WHO WAS SO FRUSTRATED HE STARTED ACCUSING ME OF PLAYING GAMES AND THREATENED TO HAVE MY VEHICLE DROPPED AT THE WRONG DEALERSHIP THEN EXTORTED ME FOR ANOTHER 80 DOLLARS JUST TO DROP MY CAR OFF HIS TRUCK AND LEAVE IT AT MY HOUSE. HOURS LATER AFTER FINALLY GETTING A HOD OF ROADSIDE ASSISTANCE THE EXACT SAME COMPANY RETURNED AND DELIVERED MY VEHICLE TO THE RIGHT LOCATION. AFTER ALL OF THIS WE ARE BEING JERKED AROUND BY BELLEVUE BMW ON THE RECALLS THEY ASKED ME FOR 3 HOURS OF LABOR AND PROMISED US TO GET THE VEHICLE STARTED AFTER APPROXIMATELY A WEEK THEY SAID MY DME IS BAD AN IT WOULD COST 8000.00 TO FIX IT AND SAID IT WASN'T WORTH FIXING BECAUSE IT WAS OLD NEVER MENTIONED ANYTHING ABOUT A RECALL UNTIL I FINALLY BROUGHT IT UP THE LAST TIME I SPOKE WITH BMW IN BELLEVUE WHICH WAS MONDAY THE15TH OF MARCH 2021. I WAS TOLD THE WIRE HARNESS WAS REPAIRED NOT REPLACED AND THE AIRBAG RECALL WAS REPLACED. THEN SAID MY BILL WAS OVER 600.00 > AFTER DOING MY RESEARCH THRU THENHTSA WEBSITE I FOUND OUT MY RECALLS WERE NOT FIXED AND I TOOK PHOTOS WITH THE DATES AND TIME SHOWING MY RECALLS WERE NOT FIXED WHICH I FEEL UPSET AND VERY WORRIED AND CONCERNED FOR MY SAFETY NOW I AM NOT SURE WHERE TO GO FROM HEAR BECAUSE MY FAMILY AND I ARE BEING PLACED INTO A HARDSHIP AND TO MAKE IT WORSE WE ARE IN THE MIDDLE OF A PANDEMIC PLEASE HELP US. I DON'T KNOW IF ANYTHING WAS DONE TO THE CAR I THINK WE NEED TO TALK TO AN ATTORNEY