NHTSA Complaint #11403935 — 2020 CHEVROLET EQUINOX
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11403935 |
| Vehicle | 2020 CHEVROLET EQUINOX |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 14,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | FL |
Consumer Description
I STARTED HAVING ISSUES WITH MY CAR STALLING, THERE WAS NO ACCELERATION AND THE CAR WAS SHAKING. WHEN THE CAR WAS STOPPED, THERE WAS ALSO SHAKING. AFTER THE CAR WOULD GET GOING, THE SHAKING WOULD STOP, BUT WHENEVER I STOPPED THE PROBLEM WOULD PERSIST. I HAVE MY CAR AT THE DEALER RIGHT NOW FOR 4 DAYS. THEY ARE TELLING ME THE MOTOR SEEMS TO BE CONSUMING TOO MUCH OIL AND THAT THE MOTOR IS SHOT, THEY ARE ACCUSING ME OF NOT KEEPING UP WITH OIL CHANGES, WHICH IS NOT TRUE, AND THAT I AM RESPONSIBLE FOR THE COST OF REPAIRS. I DID NOT HAVE THE OIL CHANGES DONE AT THE DEALER, BUT AT ANOTHER LOCAL SHOP, BUT DON'T HAVE ALL OF THE RECEIPTS, JUST ONE FROM THE OIL CHANGE DONE ON 3/15/2021. IS THERE ANY WAY TO CHECK THE ON-STAR SYSTEM OR COMPUTER, TO SEE THAT THE MAINTENANCE WAS COMPLETED? THE CAR SENDS ALERTS FOR ALL SORTS OF THINGS, LOW TIRE PRESSURE, LOW OIL, LOW FUEL, ETC. I NEVER RECEIVED LOW OIL MESSAGES. THE DEALER IS REFUSING TO REQUEST ANY COMPUTER RECORDS FOR THE CAR. THE CAR WAS LEASED IS EARLY 2020 AND SHOULDN'T BE HAVING THESE KINDS OF ISSUES.
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