NHTSA Complaint #11403761 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT WAS DRIVING AT AN UNKNOWN SPEED, WHEN THE OVERHEAT AND EMERGENCY PULLOVER WARNING LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT STATED THAT HE POURED WATER INTO THE RADIATOR RESERVOIR AND RESTARTED THE VEHICLE HOWEVER, THE VEHICLE STALLED AGAIN. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC HOWEVER, THE VEHICLE WAS NOT DIAGNOSED. THE MECHANIC INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE CONTACT INFORMED CAPITAL FORD OF LILLINGTON (945 N MAIN ST, LILLINGTON, NC 27546) OF THE FAILURE AND RECALL BUT WAS INFORMED THAT THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT RECALLS WERE VIN SPECIFIC. THE MANUFACTURER OFFERED NO ADDITIONAL ASSISTANCE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE FAILURE STATED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 119,000.