NHTSA Complaint #11403720 — 2014 CHRYSLER TOWN AND COUNTRY

I NOTICED SOME TYPE OF OIL LEAKING UNDER MY VEHICLE. I TOOK IT TO THE LOCAL CHRYSLER DEALERSHIP AND WAS TOLD THAT THE OIL FILTER HOUSING NEEDED REPLACED. THEY SAID IT WOULD COST AROUND $1,000, BUT THAT THERE WAS NO ETA ON WHEN THEY WOULD HAVE THAT PART IN STOCK. I CALLED A SMALL AUTO MECHANIC SHOP TO SEE IF THEY COULD GIVE ME A COMPETITIVE PRICE, BUT THEY AREN'T ABLE TO FIND THE PART AVAILABLE THROUGH ANY THIRD PARTY VENDORS. MY VEHICLE HAS BEEN SITTING AT THE CHRYSLER DEALERSHIP FOR OVER 2 WEEKS WAITING FOR THEM TO LET ME KNOW WHEN THE PART WILL BE AVAILABLE. THE DIAGNOSTIC FEE IS $135 AND WILL ONLY GO TOWARDS THE PRICE OF THE REPAIRS IF THOSE HAPPEN WITHIN 30 DAYS, SO TO KEEP FROM WASTING MONEY AND HAVING MAJOR ISSUES ARISE FROM THIS LEAK I HAVEN'T PICKED UP MY VEHICLE AND WE ARE PLAYING LEAP FROG WITH MY HUSBAND'S SMALL CAR.