NHTSA Complaint #11403569 — 2015 CHEVROLET COLORADO

TL* THE CONTACT'S SON OWNS A 2015 CHEVROLET COLORADO. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT 35 MPH, THE STEERING WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL AS THE STEERING WHEEL LOCKED-UP ABRUPTLY. THE CONTACT'S SON WAS ABLE TO PULL THE VEHICLE OVER, RESTART THE VEHICLE AND RESUME NORMAL DRIVING. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A DEFECTIVE PART INSIDE THE STEERING COLUMN. THE MECHANIC THEN INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 16V054000 (STEERING). WATSONVILLE BUICK GMC (500 AUTO CENTER DR, WATSONVILLE, CA 95076) WAS THEN CONTACTED ABOUT THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND AN AGENT INFORMED THE CONTACT THAT SHE WOULD SPEAK TO A SUPERVISOR ABOUT THE ISSUE. THE CONTACT WAS YET TO HEAR BACK FROM THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. *DT*JB