NHTSA Complaint #11403209 — 2012 HYUNDAI SONATA

I HAD MY ENGINE REPLACED IN 3/17. A COUPLE MONTHS AFTER THAT, IT STARTED HESITATING WHEN I PUT IT IN REVERSE. A COUPLE MONTHS LATER, I HAD NO REVERSE. I TOOK IT TO THE DEALERSHIP IN BECKLEY, WV. THEY TOLD ME THAT THEY RAN A SCOPE IN IT AND THERE IS NO REVERSE GEAR THERE. I WAS TOLD OF A RECALL ON THE POWER TRAIN SO I CALLED HYUNDAI. THEY SENT ME TO THE SAME DEALERSHIP AND I WAS TOLD THE SAME THING, I HAD NO REVERSE. I WAS ALSO TOLD THERE WAS NOT A RECALL ON MY VEHICLE FOR THIS ISSUE. I'VE BEEN DRIVING FOR ALMOST 4 YEARS WITH NO REVERSE. I DON'T LIKE TO COMPLAIN BUT I DON'T KNOW WHAT STEPS TO TAKE.