NHTSA Complaint #11403206 — 2019 BMW X5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11403206
Vehicle	2019 BMW X5
Component	ELECTRICAL SYSTEM
Date of Incident	January 30, 2020
Date Filed	March 16, 2021
Mileage	1,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

VEHICLE HAS HAD THE MAIN DRIVER GAUGES/DASH CLUSTER RANDOMLY TURN OFF WITH NO WARNING WHILE DRIVING, MULTIPLE TIMES A DAY NOW FOR THE LAST SEVERAL MONTHS, WITH INSTANCES HAPPENING AT ALL SORTS OF SPEEDS AND ON LOCAL ROADS AND HIGHWAYS. THERE APPEARS TO BE NO WAY TO RECOVER THE ELECTRONIC DASH CLUSTER UNTIL THE VEHICLE IS LEFT TO FULLY SHUT OFF FOR A FEW MINUTES AND THEN RESTARTED. BMW SERVICE AS WELL AS BMWNA HAVE ATTEMPTED TO ASSIST IN 8+ SERVICE VISITS AND HAVE NOT BEEN ABLE TO RECTIFY WHAT'S A CLEAR SAFETY HAZARD, AS IT HAS LED TO MULTIPLE NEAR ACCIDENTS NOW. THIS STARTED IN JANUARY 2020, WHEN THE VEHICLE WAS RELATIVELY NEW (<2000 MILES) AND PERSISTS TO THIS DAY (12K MILES).

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