NHTSA Complaint #11402885 — 2012 DODGE GRAND CARAVAN

OUR DODGE GRAND CARAVAN WAS STATIONARY AND EXPERIENCED INTERMITTENT STARTING PROBLEMS OVER A PERIOD OF MONTHS AND SOMETIMES WHEN IT DID START, IT WOULD STALL SHORTLY AFTER STARTING WHILE IN MOTION. FINALLY, IT WOULD NOT START AFTER REPEATED ATTEMPTS, WAITING ARE TRYING AGAIN. WE HAD IT TOWED TO OUR MECHANIC WHO TESTED IT AND FOUND THAT IT WAS THE FUEL PUMP RELAY. HE SAID IT WAS COMMON TO MAY DODGE AND JEEP MODELS. THEY ALL HAVE THE SAME CIRCUIT BOARD. HE RECOMMENDED TAKING IT TO A DEALER FOR REPAIRS EVEN THOUGH IT HAD NOT YET BEEN RECALLED. THE DEALER CONFIRMED THAT THEY HAD THE PARTS FOR THE FIX AND FIXED THE FUEL PUMP RELAY PROBLEM. THE REPAIR HAS A 2 YEAR WARRANTY. AN EMPLOYEE OF DEALER EXPRESSED THAT IT MAY BE 3 MONTHS FROM THE OCTOBER 8, 2020 REPAIR, BUT EVENTUALLY CHRYSLER WOULD ISSUE A RECALL SINCE SO MANY MODELS WITH THIS PART HAVE BEEN RECALLED. WE WERE ADVISED TO KEEP THE RECEIPT FOR LATER REIMBURSEMENT. IT IS NOW MARCH 14, 2021 AND NO RECALL HAS BEEN MADE FOR OUR VEHICLE. PLEASE TRY TO EXPEDITE THIS RECALL. THE NHTSA PROBABLY IS NOT GETTING MANY COMPLAINTS BECAUSE EVERYONE WITH THE PROBLEM EXPECTS IT TO BE HANDLED SOON. THANK YOU FOR YOUR HELP.