NHTSA Complaint #11402698 — 2017 MERCEDES-BENZ GLS550

MY WIFE AND I WERE DRIVING FROM ARIZONA TO COLORADO. WE WERE TRAVELING AT ABOUT 85 MILES/ HR PASSING ALBUQUERQUE. ALL OF A SUDDEN WE FELT AND HEARD AN EXPLOSION. MY WIFE AND I BOTH DUCKED AND FORTUNATELY I KEPT MY HANDS ON THE WHEEL. WE LOOKED UP AND THE SUNROOF HAD SHATTERED AND BLOWN OUT. THE ONLY THING THAT SAVED US FROM BEING SHOWERED WITH GLASS WAS THE SHADE OF THE SUNROOF WAS CLOSED BECAUSE THE SUNROOF WAS CLOSED AT THE TIME. WE HAD T DRIVE THE REMAINING 400 MILES WITH THE BROKEN SUNROOF. WHEN WE GOT BACK HOME , WE CONTACTED MERCEDES AND ASKED THEM ABOUT THE SUNROOF. THEY BASICALLY DID NOT ACCEPT ANY RESPONSIBILITY FOR ANYTHING EVEN AFTER WE TOLD THEM THAT AFTER GOOGLING ( MERCEDES EXPLODING SUNROOF) A TON OF ITEMS CAME UP INCLUDING SEVERAL LAWSUITS. MERCEDES DOES NOT SEEM TO WANT TO ACCEPT ANY RESPONSIBILITY FOR THE SUNROOF. MY WIFE AND I COULD HAVE BEEN KILLED. WE WERE LUCKY THAT THERE WAS NO CAR AROUND US AND THE FACT THAT I KEPT MY HANDS ON THE STEERING WHEEL. I DO NOT WANT THIS TO HAPPEN TO ANY ONE ELSE BECAUSE THEY MIGHT NOT BE AS FORTUNATE AS US.